• Objectives at the start of class: (1) find out your students' names, (2) find out their expertise, and (3) warm up the class.
  • Use "name tents," which are folded pieces of paper with each person's name on it.
  • Go around the room: in 10 seconds each, ask for their name, primary job responsibility, and a question relevant to the class.
  • Have an "ice breaker." Ex. Have the students line up in any number of orders—by height, by shoe size, by alphabetical order of their first names.

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  • Silence is okay—it can be powerful and grab the students' attention.
  • Give time for students to think and answer questions. If no one answers, rephrase the question.
  • It's okay for you to say "I don't know." Students are a wonderful resource for teaching; get them to share their expertise with the class.
  • If you can't answer a "first layer" question, look it up in real time or during a break.


  • The ultimate goal: you want your students to change how they do their work.
  • Tell your students to write down notes on anything that strikes them as a change in the way they go about their job. Tell them to review their notes and commit to some changes when they get back to work. In a few months, they should check their progress.